Job Advertisement: ICT Services Support Desk Technician
Position: ICT Services Support Desk Technician
Location: Western Cape, CPT – CBD
Job Type: Contractor (2025-03-18 to 2025-04-17)
Reference Number: JHB002708
Industry: Information Technology
About the Role:
We are seeking a skilled and customer-focused ICT Services Support Desk Technician to join our team. This role is essential in providing comprehensive technical support to ensure the smooth operation of IT services. If you have a passion for troubleshooting, delivering exceptional customer service, and maintaining operational efficiency, we encourage you to apply.
Key Responsibilities:
- Provide ICT technical support to internal and external stakeholders to meet business objectives.
- Deliver prompt and efficient first-level IT support for hardware, software, and network issues.
- Troubleshoot and resolve technical problems related to laptops, desktops, printers, and mobile devices.
- Respond to support requests via ticketing systems, email, and remote tools (e.g., Microsoft Teams).
- Conduct regular security checks and ensure compliance with IT security protocols.
- Manage and prioritize support incidents, ensuring timely resolution and escalation when necessary.
- Set up and configure workstations, including screens, docking stations, and other peripherals.
- Support meeting and boardroom technology setups to ensure smooth operations.
- Maintain and repair
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