Company: Sanlam
Location: Bellville, Western Cape (Remote)
Closing Date: 17 July 2025

Sanlam invites applications for its Graduate Internship Programme within the SanlamConnect division. This opportunity is ideal for recent graduates in Information Technology or related fields who are passionate about client service, technical support, and professional development.

About Sanlam
Sanlam is one of South Africa’s leading financial services groups, committed to helping clients become financially confident, secure, and prosperous. Through its five business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Fintech, Sanlam Allianz, and Santam – Sanlam offers diverse career paths and development opportunities.

Role Overview
The Graduate Intern: Support Desk Consultant will be responsible for delivering remote technical support within a telephonic Support Desk environment. This role supports SanlamConnect’s advisors, brokers, sales management, and administrative teams by resolving issues related to Sanlam-supported commercial software, advice tools, and connectivity systems.

Key Responsibilities

• Provide telephonic and remote technical support to Sanlam intermediaries and support staff
• Assist with Sanlam Advice Tools and services
• Troubleshoot and resolve Microsoft Office and general internet-related issues
• Support email configurations and connectivity problems
• Maintain and execute administrative tasks related to technical support
• Ensure accurate and professional handling of all support queries

Minimum Qualifications and Requirements

• Matric certificate
• A relevant post-school qualification (e.g., Diploma, Degree, or Postgraduate certificate) in Information Technology or related field
• A+/N+ certifications or equivalent IT qualification
• ITIL knowledge is advantageous
• Knowledge of operating systems, networking, email setup, and hardware
• Familiarity with PC components, printers, routers, and general IT troubleshooting
• Strong administrative and communication skills
• Must be currently unemployed
• Applicants must be between the ages of 18 and 35

Core Competencies

• Customer Focus
• Decision Making
• Results Driven
• Flexibility and Adaptability
• Building Collaborative Relationships
• Communicates Effectively
• Self-Development
• Action Oriented

Why Join Sanlam?
Sanlam is dedicated to empowering its employees by fostering a culture of continuous learning, inclusion, and transformation. Interns will gain practical experience in a professional support environment and have opportunities to explore various career paths within the Sanlam Group.

Transformation Commitment
Sanlam is committed to creating a diverse and inclusive workplace that reflects the demographics of South African society. Employment equity and people with disabilities will be considered during the recruitment process.

How to Apply
To apply, please visit Sanlam’s official careers page and submit your application before 17 July 2025. Ensure all required documentation is uploaded.

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