Location: Orange Farm, Gauteng, South Africa, 1841
Employment Type: Permanent
Closing Date: July 22, 2025

Afrika Tikkun, a leading development organisation committed to supporting youth through sustainable interventions, is seeking a passionate and detail-oriented individual to join our dynamic team as a Junior IT Support Technician. This role is based at our Arekopaneng Centre in Orange Farm and presents an exciting opportunity for a young professional looking to launch their career in the IT support space.

Key Purpose of the Role:

The Junior IT Support Technician will be responsible for ensuring the seamless day-to-day operation of IT systems and infrastructure across the organisation. The successful candidate will provide first-line technical support, assist in system maintenance, and contribute to improving our internal IT operations to support our mission and strategic objectives.

Key Responsibilities:

Ticket Resolution and User Support:

• Efficiently handle incoming queries and resolve IT-related issues timeously via phone, in person, or remotely.
• Provide excellent technical support for hardware, software, and network issues.
• Offer user training and support to enhance technical literacy and cybersecurity awareness.
• Maintain a professional, courteous manner when liaising with staff, ensuring timely feedback and resolution of issues.

System Maintenance and Administration:

• Assist with the smooth operation of servers, computer systems, and network infrastructure.
• Perform scheduled maintenance tasks such as software updates, security patches, and system backups.
• Monitor system performance, identify potential issues, and apply corrective action when necessary.
• Help with installations, configurations, and updates of IT equipment and software.

Project Participation and Documentation:

• Support internal IT projects and ensure milestones are met within given timeframes.
• Update and manage the asset register accurately and consistently.
• Create and maintain knowledge base articles and documentation for common IT procedures and troubleshooting.

Minimum Requirements:

Qualifications and Experience:

• Matric (Grade 12) is essential.
• A Diploma or Degree in Information Technology or a related field.
• 0–1 year of experience in a technical support or IT helpdesk role.

Technical Skills:

• Proficiency in Windows 10/11 and Microsoft Office 365 (2016 suite and above).
• Understanding of Microsoft 365 Admin Center, Azure, and Active Directory.
• Basic knowledge of networking hardware, communication protocols, and printers.
• Strong command of Microsoft Office tools.

Behavioural Competencies:

• Detail and deadlines oriented with a proactive approach to problem-solving.
• Ability to thrive in a fast-paced environment and meet multiple deadlines.
• Strong time management, communication, and customer service skills.
• A growth mindset with a willingness to learn and adapt to evolving technologies.

Why Join Afrika Tikkun?

This is more than just a job – it’s an opportunity to grow professionally while making a positive impact on society. Afrika Tikkun is committed to transformation and employment equity and welcomes applications from candidates of all backgrounds.

If you’re passionate about technology, eager to learn, and want to make a difference in a meaningful organisation, apply today.

Application Deadline: 22 July 2025
Position Reference: AT25_0072

Only shortlisted candidates will be contacted.

APPLY HERE