IG Group, a global FTSE 250-listed fintech leader in online trading and investing, is seeking a motivated and tech-savvy individual for the position of Trading Services IT Trainee. This exciting opportunity is based in Sandton, Johannesburg, and offers a chance to be part of a dynamic, forward-thinking team committed to innovation and client excellence.

About IG Group

IG Group provides trading platforms and financial services to over 400,000 clients worldwide. With operations in 18 countries, we are known for our award-winning technology, innovative financial products, and outstanding employee experience. Our goal is to help ambitious people achieve financial freedom by offering them the tools and support they need to succeed in global markets.

Role Overview

As a Trading Services IT Trainee, you will deliver world-class support to our global client base, ensuring a seamless user experience across various trading platforms. This is an ideal role for someone passionate about both customer service and technology, with a keen interest in financial markets.

Key Responsibilities

• Provide trade and administrative support via phone, email, and web chat
• Troubleshoot and assist with IT and platform-related issues
• Offer technical support for front-end platforms including MT4, TradingView, and ProRealTime
• Assist with account administration and explain IG’s product offerings
• Escalate complex IT and trading issues when necessary
• Conduct daily market calls and deliver execution-only phone dealing service (after training)
• Support with P&L and margin calculations, order types, trade assistance, and product-related queries
• Participate in local and international projects and provide training to colleagues

Minimum Requirements

• A degree-level education, preferably in an IT-related field
• Fluency in English (both written and spoken)
• Strong computer literacy and technical troubleshooting skills
• Excellent communication and interpersonal skills
• At least six months of experience in a client-facing or administrative role
• High level of numeracy and analytical thinking
• Interest in financial markets is highly advantageous

Desirable

• Previous experience in a financial environment is beneficial but not required

Growth and Development

At IG Group, career development is a top priority. You will have access to internal and external learning opportunities, enabling you to grow professionally and contribute to the company’s bold plans for global expansion and innovation. We encourage proactive career development and provide the tools and support to help you succeed.

Work Environment

We follow a hybrid working model to ensure a balance between flexibility and collaboration. Our inclusive and diverse culture allows you to bring your full self to work and contribute meaningfully to our mission.

Perks and Benefits

Our employee perks extend beyond the typical. We offer social clubs, mentorship programs, recognition awards, volunteering opportunities, and additional time off to support a healthy work-life balance.

Apply Now

If you are ready to begin a meaningful career journey in the world of fintech and customer support, apply now to become a part of IG Group. Bring your curiosity, creativity, and passion to a place where your ideas can make a difference.

APPLY HERE