In-House IT Support Technician

Menlyn, Pretoria | Permanent Position | R15,000 – R20,000 per annum

Join Our Dynamic IT Team!

Are you passionate about technology and problem-solving? Do you thrive in environments where your technical expertise makes a real difference? We’re seeking a dedicated IT Support Technician to join our growing team and play a pivotal role in maintaining robust IT infrastructure across our 11-branch network.

About This Opportunity

This is an exceptional opportunity for a technically skilled professional to take ownership of critical IT operations in a fast-paced retail environment. You’ll be working on-site in our modern Menlyn facility while providing essential support to our entire branch network. With excellent growth potential and competitive compensation, this role offers the perfect platform to advance your IT career.

What You’ll Be Doing

Hardware & Software Management:

• Install, configure, and optimize new computers, software applications, and IT equipment
• Diagnose and resolve complex hardware and software issues efficiently
• Perform system updates, upgrades, and maintenance on operating systems and equipment
• Ensure all technology runs smoothly across our branch network

Network Administration:

• Design, implement, and maintain LAN/WAN networks, modems, and firewall systems
• Monitor network performance and proactively identify potential issues
• Implement robust security measures including antivirus protection and system safeguards
• Ensure seamless connectivity and optimal network performance

User Support Excellence:

• Provide first-line technical support to end-users across all branches
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Deliver exceptional customer service while maintaining system reliability

Working Arrangements

Core Hours: Monday to Friday, 08:00 – 17:00 (on-site)

On-Call Support: Flexible after-hours support available from home

• Monday-Thursday: 17:00 – 19:00
• Friday-Saturday: 09:00 – 21:00
• Sunday & Public Holidays: 09:00 – 18:00

Note: After-hours calls are minimal (1-2 times per month on average) and typically involve simple troubleshooting tasks.

What We’re Looking For

Essential Requirements:

• 1-2 years of hands-on experience in In-House IT Support
• High school diploma or equivalent qualification
• Strong problem-solving abilities and technical aptitude
• Reliability and willingness to provide occasional after-hours support

Preferred Qualifications:

• CompTIA A+ certification or IT/Computer Science degree/diploma
• Experience with Python programming
• Previous multi-branch or retail IT support experience

Why Choose This Role?

• Competitive salary package (R15,000 – R20,000 per annum)
• Immediate start opportunity
• Professional development in a technology-focused environment
• Manageable on-call responsibilities with minimal disruption
• Opportunity to work with diverse IT systems and technologies
• Stable, permanent position with growth potential

Ready to Make an Impact?

If you’re ready to take your IT career to the next level and join a team that values technical excellence and innovation, we want to hear from you! Apply today and become an integral part of our technology infrastructure success story.

Apply now through Werkie or submit your CV directly.

APPLY HERE