Clicks Group Services | Cape Town | Fixed Term Contract

Are you passionate about technology and eager to launch your IT career with one of South Africa’s most trusted retail brands? Clicks Group Services is seeking enthusiastic IT Service Centre Interns to join our dynamic IT department at our Head Office in Cape Town.

About the Opportunity

This exciting fixed term contract position offers you the chance to gain invaluable hands-on experience in a professional IT environment. As an IT Service Centre Intern, you’ll be at the heart of our technology operations, providing essential support to our business users and ensuring seamless IT service delivery across the organization.

Your Role

Working under the guidance of our Service Centre Supervisors and Service Manager, you’ll play a vital role in maintaining our IT infrastructure and supporting end-users. Your primary responsibilities will include managing IT incidents and service requests from start to finish, ensuring cost-effective solutions while maintaining our high service standards.

You’ll provide first-line technical support through phone and email, accurately documenting and tracking all incidents in our system. Taking complete ownership of each case, you’ll work diligently to resolve issues promptly, escalating complex matters when necessary. Your role demands professional engagement with both internal stakeholders and external vendors, always maintaining our commitment to exceptional customer service.

What We’re Looking For

The ideal candidate will have completed their Matric/Grade 12 and hold an IS or IT Diploma. You should possess strong knowledge of information systems, company policies, and governance frameworks. Understanding of customer service principles and incident management processes is essential.

We value candidates with excellent verbal and written communication skills, coupled with strong analytical abilities and technical computer proficiency. Your capacity to plan, organize, and deliver results while meeting customer expectations will be crucial to your success.

Key Attributes

We’re seeking individuals who demonstrate initiative, can work independently while being team-oriented, and possess strong problem-solving capabilities. The role requires flexibility, including willingness to work standby shifts and, when necessary, weekends, public holidays, and Sundays.

Why Join Clicks Group?

This internship provides an exceptional foundation for your IT career. You’ll gain exposure to enterprise-level systems, develop professional skills, and work alongside experienced IT professionals in a supportive learning environment. The experience you gain will be invaluable as you build your career in the technology sector.

Position Details

• Employment Equity Position: Yes
• Location: Clicks Head Office, Cape Town
• Contract Type: Fixed Term
• Application Deadline: 21 January 2026

Ready to Apply?

If you’re ready to take the next step in your IT career and join a company that values innovation, customer service, and professional development, we want to hear from you.

Need assistance with your application?
Contact our support team:
Tel: 010 140 3099
Email: clickssupport@pnet.co.za

Don’t miss this opportunity to start your IT journey with Clicks Group Services. Apply today and become part of our success story!

APPLY HERE