The Department of Employment and Labour invites applications from unemployed South Africans for Client Service Officer positions at various labour centres throughout Gauteng Province. This recruitment drive represents a significant opportunity for matriculants to launch their careers in public service while contributing to improved service delivery for communities across the region.

About the Organisation

As a key national government department, the Department of Employment and Labour plays a vital role in promoting employment, safeguarding workers’ rights, and ensuring fair labour practices throughout South Africa. The department administers crucial labour legislation, monitors workplace compliance, and manages essential services including the Unemployment Insurance Fund (UIF), all aimed at creating jobs and improving access to employment opportunities for South Africans.

Position Overview

The Client Service Officer role offers an entry point into meaningful public sector work, with successful candidates serving on the frontline of service delivery at labour centres. These positions carry a competitive annual salary of R269,499 and are graded at Level 12, suitable for junior or entry-level candidates ready to make a difference in their communities.

Key Responsibilities

Client Service Officers will engage directly with members of the public, providing essential services including:

• Screening and assisting clients with various labour-related queries
• Processing applications for Unemployment Insurance Fund benefits
• Registering and managing payment continuation forms
• Performing general administrative functions to support efficient labour centre operations
• Ensuring compliance with departmental policies and procedures

Requirements

Essential Qualification:

• Grade 12/Matric Certificate

Required Knowledge Areas:
Successful candidates should demonstrate understanding of the Unemployment Insurance Act and Regulations, Unemployment Insurance Contributions Act, Public Finance Management Act (PFMA), Protection of Personal Information Act (POPIA), Treasury Regulations, Batho Pele Principles, and departmental policies and procedures.

Key Skills and Competencies:
Strong communication abilities (both verbal and written), computer literacy, active listening, conflict management, time management, customer relations, analytical thinking, interpersonal skills, and professional telephone etiquette are essential for success in this role.

Available Locations

Positions are available at 25 labour centres across Gauteng, including Alberton, Benoni, Boksburg, Brakpan, Carletonville, Germiston, Johannesburg, Kempton Park, Nigel, Roodepoort, Sandton, Sebokeng, Soweto, Springs, Vanderbijlpark, Vereeniging, Atteridgeville, Bronkhorstspruit, Ga-Rankuwa, Krugersdorp, Mamelodi, Pretoria, Randfontein, Soshanguve, and Temba. Each location has a unique reference number that must be quoted in your application.

How to Apply

Applications must include a completed Z83 form and updated CV, combined as one PDF document. Indicate the correct position title and reference number for your preferred location. Email applications to: JobsUIF-GP1@labour.gov.za, or post to Chief Director: Provincial Operations, PO Box 4560, Johannesburg, 2001, or hand deliver to 47 Empire Road, Parktown.

Closing Date: 13 February 2026

Only shortlisted candidates will be contacted within eight weeks. Certified documents will be requested from shortlisted applicants only.