Job Title: APEX Support Engineer
Location: Cape Town – Richmond Park, ZA
Employment Type: Full-Time
Department: Product Development

Join Rubicon in Powering a Smarter Future

Rubicon is a leader in cutting-edge electronics and sustainable technology solutions. We are currently seeking a skilled APEX Support Engineer to join our Product Development team at our Richmond Park offices in Cape Town. This is a fantastic opportunity to play a key role in supporting the development and delivery of world-class electronic products that power smart systems for logistics, mobility, and renewable energy applications.

About the Role:
As an APEX Support Engineer, you’ll act as a critical link between our customers and the product engineering team. You’ll provide first-line technical support, troubleshoot complex systems, assist with firmware updates, and contribute to continuous product improvement. This role is ideal for a technically-minded problem solver with a background in electronics or mechatronics and a passion for hands-on support and development.

Key Responsibilities:

• Create, manage, and document product test setups.
• Analyse product and system behaviour and provide detailed feedback to engineers.
• Support customers using i10H trucks, MCS, and SGS systems with troubleshooting and solutions.
• Perform electrical fault finding, bug tracking, and remote firmware updates.
• Open and manage JIRA tickets and support the engineering team in resolving technical issues.
• Collaborate with tech support and development teams to resolve issues and improve products.
• Document and communicate recurring problems, test results, and proposed solutions.

Minimum Requirements:

• Advanced Diploma in Electronics, Electrical, or Mechatronics Engineering.
• Minimum 2 years’ experience in:
  • Product Support or
  • Customer Service or
  • Electronic Testing and Repairs
• Experience with renewable energy equipment is an advantage.

Desirable Skills & Experience:

• Programming skills (Java, C, C++, etc.)
• Exposure to design tools such as ALTIUM, SolidWorks, or Fusion 360
• Experience in IoT or Power Electronics
• Additional qualifications in renewable energy or related fields
• Willingness to travel locally and internationally when required

Personal Attributes:

• Highly computer literate with a solid grasp of operating systems and Microsoft Office
• Strong written and verbal communication skills
• Detail-oriented with the ability to think strategically
• Strong time management and organizational skills
• A self-motivated team player with a problem-solving mindset
• Ability to build effective relationships both internally and externally

Why Rubicon?
At Rubicon, you’ll work on innovative projects that make a real-world impact. Our collaborative culture encourages professional growth, and you’ll be part of a dynamic team passionate about excellence and sustainability.

Apply Today!
If you are ready to contribute to a smarter, more sustainable future, apply now to join Rubicon as our next APEX Support Engineer.

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