Job Opportunity: IT Graduate (Managed Services Engineer)

Location: Johannesburg, South Africa
Job ID: R5407

Are you a recent graduate with a passion for IT and cybersecurity? Do you have a solid foundation in internet technologies and network security? Mimecast is seeking an enthusiastic IT Graduate to join our Managed Services team in Johannesburg, South Africa.

This is an excellent opportunity for recent graduates with an IT Degree or Diploma to gain hands-on experience, engage with a global customer base, and work in a dynamic, fast-paced environment.

About Mimecast

Mimecast is a leading cybersecurity company specializing in email security, data protection, and cyber resilience. Our mission is to protect businesses from cyber threats and ensure secure communication across the globe. At Mimecast, we foster a culture of collaboration, innovation, and continuous learning.

About the Role

As a Managed Services Engineer Graduate, you will be responsible for providing high-quality support to our customers worldwide. You will work closely with clients to ensure seamless implementation and ongoing optimization of our products. The role will require working within a shift pattern to accommodate customers across different time zones.

Key Responsibilities:

• Provide exceptional support and consultation to customers using Mimecast products.
• Assist customers with implementing and optimizing DMARC Analyser, Awareness Training, and other cybersecurity solutions.
• Handle customer inquiries and technical challenges effectively, ensuring timely resolutions.
• Monitor customer DMARC/AT environments and deliver detailed reports.
• Act as the primary contact for customers with product-related queries.
• Engage with internal cross-functional teams to address customer needs.
• Conduct investigations and prepare reports on technical issues.
• Assist with onboarding/offboarding processes and internal IT equipment management.
• Participate in project-related tasks as assigned.
• Work in a shift rotation (08:30 AM – 5:00 PM and 2:00 PM – 10:30 PM) to support global customers.

What We’re Looking For:

• A Degree or Diploma in Information Technology or a related field.
• Strong understanding of internet fundamentals, DNS, networking protocols, routing, firewalls, and email delivery.
• Excellent verbal and written communication skills to explain technical concepts clearly.
• A detail-oriented individual with a passion for troubleshooting and customer service.
• Ability to work collaboratively in a fast-paced, team environment.
• Previous experience working with global customers is an advantage.
• Knowledge of cybersecurity fundamentals, SPF, DKIM, and DMARC is a plus.

What We Offer:

• The opportunity to work with cutting-edge cybersecurity solutions.
• Exposure to global clients and enterprise IT environments.
• A structured career development program with mentorship and training.
• A diverse, inclusive, and collaborative work culture.
• Competitive salary and benefits.

Diversity & Inclusion Statement

At Mimecast, we believe in fostering an inclusive and diverse workplace. We welcome applicants from all backgrounds and are committed to equal opportunity employment. We encourage applications from underrepresented groups and ensure a fair hiring process.

Join Us!

If you are eager to kick-start your career in IT and cybersecurity, apply now! This is your chance to gain valuable experience while contributing to a leading cybersecurity organization.

Apply today: Apply Now