Job Title: Field Support Technician
Company: Technovera Pty Ltd
Location: Johannesburg, Gauteng
Job Type: Full-Time | Temp to Perm | 24-Month Contract

About Technovera
Technovera is a mission-driven technology scale-up focused on solving last-mile challenges in healthcare access across Africa. Our flagship innovation, Pelebox, is a smart locker system that enables patients to collect chronic medication in under 30 seconds—cutting hours of waiting time at public clinics. We are a growing team dedicated to inclusive technology that drives real social impact, especially in underserved communities. Learn more about us here: Watch Video

Job Purpose
We are seeking a Field Support Technician to join our dynamic operations team. The ideal candidate will play a vital role in ensuring the uptime, reliability, and performance of our Pelebox units across multiple sites. You will be responsible for routine maintenance, emergency response, troubleshooting, installations, and enhancing client satisfaction. This is a hands-on field role that combines technical skills with client-facing interaction and logistical coordination.

Key Responsibilities

• Install, test, maintain, and repair Pelebox systems at healthcare facilities.
• Analyze daily site performance and execute action plans.
• Conduct root cause analysis (RCA) on system failures and propose preventive measures.
• Create and follow maintenance schedules; report on all tasks and site visits.
• Communicate with clients, healthcare partners, and internal teams effectively.
• Manage inventory, tools, spare parts, and logistics.
• Travel frequently to sites across Southern Africa.
• Support assembly, installation, testing, and commissioning during manufacturing phases.
• Develop and deliver technical documentation, training sessions, and SOPs.
• Lead or support specialized projects and cost-saving initiatives.

Minimum Requirements

• National Diploma (Electrical, Mechanical, Industrial) or equivalent (Minimum NQF 6)
• Minimum 2 years of technical work experience
• Valid SA Driver’s License (PDP advantageous)
• Valid Passport (or willing to obtain)
• Proficiency in Microsoft Office (Excel, Word, PowerPoint)
• Strong analytical, interpersonal, and communication skills
• Ability to work independently and under pressure
• Willingness to work after hours and weekends when necessary

Desirable Skills

• Advanced MS Excel
• Intermediate typing speed (30–60 wpm)
• Multi-lingual communication
• Technical report writing
• Inventory and spares management

How to Apply
Only applications submitted via our website will be considered.
Visit: www.pelebox.com/career

• Find the Field Support Technician post
• Complete all required sections and upload documents
• Review and submit your application

Closing Date:
Applications are reviewed on a rolling basis. Apply early to improve your chances. Once the ideal candidate is selected, the post will be removed from the website.

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APPLY HERE