Location: Johannesburg
Employment Type: Full-time Graduate Programme (12 months)
Salary: Competitive graduate package

About the Opportunity

Are you a recent graduate ready to dive into the exciting world of financial technology? Iress is seeking a passionate Graduate Product Support Analyst to join our Trading and Market Data team in Johannesburg. This isn’t just another entry-level position—it’s your launchpad into a career where you’ll gain real responsibility, develop in-demand technical skills, and see the direct impact of your work from day one.

What You’ll Do

As part of our 12-month graduate programme, you’ll receive comprehensive training while supporting clients who rely on our cutting-edge trading and market data services. You’ll learn to troubleshoot technical issues, manage client relationships, and collaborate with teams across the business to deliver exceptional service.

Your journey will include:

• Providing first-line technical support to clients, resolving queries and product-related challenges
• Learning our trading and market data platforms through hands-on training and mentorship
• Managing support tickets, documenting issues, and ensuring timely resolution
• Participating in root cause analysis and working alongside senior team members on complex problems
• Contributing to support documentation, FAQs, and process improvements
• Collaborating with Product, Engineering, and Commercial teams to enhance client experiences

What Makes This Role Special

Real Training, Real Impact: You’ll receive structured on-the-job training and mentoring from industry experts, gaining exposure to financial services technology that powers global markets.

Career Acceleration: Product Support at Iress is a proven pathway to specialist roles in Product Management, Commercial, and Engineering. We invest in developing talent from within.

Work-Life Balance: Enjoy hybrid working arrangements, flexible schedules, and additional leave days—because we value outcomes, not just hours at a desk.

Tight-Knit Team Culture: Unlike massive corporates where graduates can feel lost, at Iress you’ll be valued from day one, with direct access to senior leaders and subject matter experts who are invested in your growth.

What We’re Looking For

Essential Requirements:

• Bachelor’s degree in Computer Science, Information Technology, Economics, Finance, Investment, or related field
• South African citizen aged 18-25 from a previously disadvantaged demographic group
• No prior work experience required
• Strong problem-solving mindset and genuine passion for technology

Desirable Qualities:

• Interest in financial services, trading, and market data
• Excellent communication skills with the ability to explain technical concepts clearly
• Client-focused attitude with dedication to delivering outstanding service
• Analytical thinking and ability to recognize patterns
• Adaptability and eagerness to learn in a fast-paced environment
• Team player who thrives on collaboration

Why Iress?

Since 1993, Iress has been trusted by the world’s leading financial services brands to deliver technology that helps people perform better every day. With over 1,200 employees across Asia Pacific, North America, Africa, and Europe, we’re one of Australia’s largest technology companies—offering global exposure with local impact.

We’re committed to fostering an inclusive workplace where diverse perspectives drive innovation and success. Our graduate programme specifically supports local talent and promotes workplace diversity.

Ready to Start Your Fintech Journey?

This is your opportunity to build a meaningful career in one of the most dynamic sectors in technology. If you’re ready to go beyond, act smart, and win together with a team that genuinely invests in your future, we want to hear from you.

Apply today and transform your potential into performance.

Note: Only shortlisted candidates will be contacted. This role may occasionally require after-hours work to support critical deployments. Successful graduates who excel in the programme will be considered for permanent employment.

APPLY HERE