Job Title: ICT Services Support Desk Technician
Location: Western Cape, CPT – CBD
Contract Duration: 2025-03-18 to 2025-04-17
Job Reference: JHB002708
Department: Information Technology

We are currently seeking a skilled and dedicated ICT Services Support Desk Technician to join our team on a contract basis. This role offers an exciting opportunity to deliver top-tier technical support, ensuring smooth and efficient IT operations within our organization. If you have a strong technical background, excellent problem-solving skills, and a passion for providing exceptional customer service, we want to hear from you!

Position Overview:

As an ICT Services Support Desk Technician, you will be responsible for providing technical support to both internal teams and external clients. Your primary focus will be on delivering quick and effective solutions to technical issues while maintaining high operational standards. This role involves troubleshooting hardware, software, and network-related problems, ensuring that all IT systems and devices function seamlessly to support business objectives.

Key Responsibilities:

• Technical Support: Deliver prompt and professional ICT support to end-users via ticketing systems, email, phone, or remote tools like Microsoft Teams.
• Troubleshooting & Resolution: Diagnose and resolve hardware, software, and network-related issues efficiently to minimize disruptions and maintain operational productivity.
• Device Management: Provide expert support for various end-user devices, including desktops, laptops, printers, mobile devices, and other peripherals.
• Incident Management: Track and manage support incidents, ensuring timely escalation and resolution of complex technical issues.
• System Setup & Configuration: Set up and configure user workspaces, including the installation of screens, docking stations, telephones, and other essential peripherals.
• Network Support: Identify and resolve network-related problems, including issues with data, voice, and printer ports, ensuring optimal connectivity.
• Documentation: Maintain detailed records of support interactions, resolutions, and system updates within the ticketing system for future reference and analysis.
• Boardroom & Meeting Support: Assist in setting up meeting spaces and boardrooms, ensuring that all required IT equipment and technologies function correctly.
• Security & Compliance: Conduct regular security checks and ensure all devices comply with IT security protocols to protect sensitive information.
• Inventory Management: Monitor and manage IT inventory, ensuring the availability of necessary hardware and tools for efficient service delivery.
• Process Improvement: Collaborate with the IT team to develop and implement strategies that enhance user experience and optimize technical support processes.

Qualifications & Experience:

• Minimum Diploma in Computer Science, Information Technology, or a related field.
• Proven experience in providing technical support across a wide range of IT services.
• Strong understanding of computer hardware, operating systems (Windows, macOS), and networking principles.
• Proficiency in using remote support tools (e.g., Microsoft Teams) to diagnose and resolve technical issues.
• Excellent customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
• Ability to prioritize and manage multiple tasks in a fast-paced environment while maintaining attention to detail.
• Experience with IT service management (ITSM) and ticketing systems for tracking and resolving issues.
• Knowledge of device security protocols and best practices for safeguarding sensitive data.

Key Competencies:

• Problem-Solving: Ability to identify, analyze, and resolve technical issues quickly and effectively.
• Communication: Clear verbal and written communication skills to provide user-friendly technical guidance.
• Time Management: Ability to prioritize tasks and manage workloads to meet service-level agreements (SLAs).
• Collaboration: Work effectively with other IT professionals and cross-functional teams to deliver seamless support.
• Adaptability: Flexibility to handle a variety of technical challenges and adapt to evolving business needs.

Why Join Us?

• Be part of a dynamic and forward-thinking IT team.
• Gain exposure to a wide range of cutting-edge technologies.
• Opportunity to contribute to process improvements and innovation.
• Enhance your technical expertise in a fast-paced, collaborative environment.

How to Apply:

If you are passionate about delivering top-tier IT support and meet the qualifications and experience required, we encourage you to apply for this exciting opportunity.

Apply here