IT Support Analyst
Location: Johannesburg
Type: Full Time
Closing Date: 17 May 2025

Hello Future IT Support Analyst,

Join FNB — the home of the #changeables, where innovation meets impact. We’re proud of our diverse minds and adaptable environment, where experts unite to drive effective change. If you are curious, proactive, and ready to shape the future of banking, then this opportunity is for you.

About the Role
As an IT Support Analyst at FNB, you will be the bridge between our technical teams and business units. You’ll be responsible for analysing user requests, identifying system trends, and recommending solutions that enhance business processes. You will build strong relationships with stakeholders, ensure smooth system operations, and contribute to our mission of delivering outstanding digital solutions.

Key Responsibilities

Build and maintain professional relationships with key stakeholders.

Initiate and lead meetings to track progress and manage expectations.

Resolve problems, queries, and incidents promptly and efficiently.

Analyse business processes to identify areas for improvement.

Reconcile and analyse differences between systems and recommend enhancements.

Log, track, and follow up on user requests and system changes.

Provide daily user support within agreed service levels.

Investigate root causes of system failures and collaborate on solutions.

Develop, update, and manage user training documentation.

Ensure cross-training and knowledge sharing across teams.

Monitor trends and risks, creating reports with actionable insights.

Stay updated with new developments and regulatory requirements.

Manage your own workflow, meet deadlines, and uphold quality standards.

Ideal Candidate Profile

Education: Bachelor’s degree or Diploma in Computer Science, Information Technology, or related field.

Experience: 2-3 years in IT Support Analysis.

Strong problem-solving skills with excellent verbal and written communication.

Ability to work under pressure while maintaining a positive attitude.

Ethical, collaborative, and customer-focused mindset.

Adaptable in communication and able to handle stress professionally.

What You’ll Gain

Opportunities to collaborate with diverse and talented teams.

Exposure to innovative projects and cutting-edge technology.

A challenging and rewarding environment where your voice matters.

Opportunities to grow your career within one of South Africa’s top banking brands.

Why FNB?
At FNB, we’re more than just a bank. We offer insurance, savings, investments, and digital solutions designed to empower our customers every day. As a globally recognised brand with award-winning innovations like eBucks and our market-leading app, we offer you a platform to make a real impact.

Ready to Take the Next Step?
If you’re eager to be part of a team that’s changing the future of banking, we’d love to hear from you. Apply before 17 May 2025 to seize this opportunity.

FNB is committed to Employment Equity and supports the recruitment of individuals with disabilities. Candidates may disclose their disability information on a voluntary basis. All information will be kept confidential.

APPLY HERE