Company: Afrika Tikkun
Position: Junior IT Support Technician
Location: Diepsloot, Gauteng
Rating: 3.9 out of 5 stars
About Afrika Tikkun:
Afrika Tikkun is committed to developing and empowering young people through innovative education, skills development, and support services. We strive to create a meaningful and lasting impact in underserved communities, and our team is key to driving this vision forward.
We are currently seeking a motivated and enthusiastic Junior IT Support Technician to join our growing IT team in Diepsloot. If you are passionate about IT and have a strong commitment to customer service and continuous learning, we encourage you to apply.
Job Description:
As a Junior IT Support Technician, you will play a vital role in ensuring smooth and uninterrupted IT operations. This includes maintaining IT systems, troubleshooting technical issues, and supporting our staff with day-to-day technology challenges. You will be responsible for responding to support tickets, maintaining hardware and software, assisting with user training, and ensuring our network infrastructure runs efficiently.
Key Responsibilities:
- Ticket Resolution & Support:
Respond to IT queries and issues effectively and within a reasonable time. Provide on-site, phone, and remote support. - System Maintenance & Administration:
Monitor and maintain computer systems, servers, and network infrastructure. Perform software updates, backups, and security patches. - User Support & Training:
Assist staff with technical problems, provide training on IT systems, and create user-friendly guides and documentation for common issues. - Hardware & Software Management:
Install, configure, and update hardware and software. Maintain the IT asset register and ensure all equipment is functional and up to date. - Communication & Teamwork:
Communicate professionally with internal staff. Provide timely feedback and collaborate with the broader IT team to support business objectives.
Minimum Requirements:
- Matric (Grade 12) is essential.
- Diploma or Degree in Information Technology or a relevant field.
- 0–1 year of experience in an IT Support or Technical Support role.
Essential Skills:
- Good communication and interpersonal skills.
- Excellent customer service and problem-solving abilities.
- Working knowledge of Windows 10/11, Microsoft Office 365 and related suites.
- Basic understanding of Azure, Active Directory, and network infrastructure.
- Familiarity with Microsoft 365 Admin Center.
- Basic troubleshooting of printers and network issues.
- High proficiency in Microsoft Office.
Behavioural Competencies:
- Attention to detail and a commitment to meeting deadlines.
- A mindset for continuous improvement and innovation.
- Ability to manage time effectively and work under pressure.
- A strong willingness to learn, adapt, and grow in a dynamic environment.
Why Join Afrika Tikkun?
At Afrika Tikkun, we believe in equal opportunities and creating inclusive workspaces. This role offers a valuable opportunity for recent graduates or entry-level professionals to develop their IT skills while contributing to an organization that makes a real difference in communities across South Africa.
Afrika Tikkun is an equal opportunity employer. We welcome applicants from diverse backgrounds and are committed to providing a supportive and inclusive work environment
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