Company: Clicks Group Services
Location: Cape Town, Western Cape
Contract Type: Fixed Term Contract
Application Deadline: 29 June 2025
Employment Equity Position: Yes
Listing Reference: click_020476

Introduction:
Clicks Group Services is currently recruiting for IT Service Centre Interns to join our dynamic IT department on a fixed-term basis. This opportunity is ideal for recent IT or Information Systems graduates who are passionate about technology and eager to begin their careers in a fast-paced, customer-focused environment. The role is based at our Head Office in Cape Town and reports directly to the Service Centre Supervisors/Service Manager (IT).

Purpose of the Role:
The primary objective of this role is to provide efficient and cost-effective management of IT incidents and service requests, from initiation to resolution. The intern will deliver first-line IT support to business users and ensure high levels of customer satisfaction through professional engagement and technical proficiency.

Key Responsibilities:

• Provide telephonic and email-based IT support to end-users.
• Log, assign, escalate, and track all IT incidents and service requests accurately.
• Take full ownership of incidents and service requests until resolution.
• Ensure prompt restoration of IT services within agreed service levels.
• Collaborate with users and vendors to resolve issues efficiently.
• Maintain professionalism and deliver outstanding customer service.
• Participate in standby duties, including weekends, public holidays, and Sundays when required.

Minimum Requirements:

Education & Qualifications:

• Grade 12 / Matric
• Diploma in Information Systems (IS) or Information Technology (IT)

Skills and Competencies:

• Knowledge of IT systems, customer service, and incident management processes
• Familiarity with company policies, governance frameworks, and service desk operations
• Strong verbal and written communication skills
• Good analytical and problem-solving skills
• Proficiency in technical troubleshooting
• Ability to work independently and take initiative

Core Competencies:

• Deciding and Initiating Action
• Writing and Reporting
• Planning and Organising
• Analysing
• Applying Expertise and Technology
• Delivering Results and Meeting Customer Expectations

What We Offer:

• Hands-on IT experience in a leading South African retail group
• Structured learning environment with exposure to real-world IT operations
• Opportunity to build a foundation for a successful IT career
• Supportive team culture and opportunities for growth

How to Apply:
To apply for this exciting opportunity, please visit our careers portal and use the listing reference click_020476 to submit your application before 29 June 2025.

If you require assistance with the registration process, contact our support team:
Tel: 010 140 3099

APPLY HERE

Clicks Group Services is an equal opportunity employer and supports the principles of Employment Equity.