Location: Cape Town, Western Cape, South Africa
Job Type: Temporary Contract (On-site)
Closing Date: 2025/03/18
Reference Number: TRU230216-1

Job Description:
We are seeking four (4) experienced and customer-centric IT Service Desk Consultants to join our team on a 6-month contract. This is an excellent opportunity for individuals with strong technical support skills and a keen attention to detail. The successful candidates will be based at our Head Office in Cape Town and will play a vital role in providing technical support to our stores, ensuring smooth operations and excellent customer service.

Key Responsibilities:

• Provide first-line technical support to store and office users.
• Respond to support requests via telephone and email in a timely and professional manner.
• Ensure all support calls and requests are resolved within Service Level Agreements (SLA).
• Effectively prioritise, manage, and track Incidents, Requests, and Problems.
• Identify common technical issues, provide trend analysis, and report findings to the line manager.
• Maintain a high quality of service by ensuring daily updates on all Incidents and Requests in the system.
• Work in a shift environment, including weekends and public holidays, to ensure continuous support availability.

Qualifications and Experience:

• Minimum of 1-year experience in a similar IT support environment.
• Understanding of retail operations and technical support needs.
• Matric qualification (Grade 12) is required.
• An IT qualification, certification, or diploma is advantageous.
• Strong computer literacy and familiarity with troubleshooting basic hardware and software issues.
• Reliable transport is required due to the on-site nature of the role.
• Ability to work flexible shifts, including weekends and public holidays.

Competencies:

• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Customer-focused with a commitment to delivering high-quality service.
• Ability to work independently and as part of a team-oriented environment.
• Good time management skills and the ability to manage multiple tasks simultaneously.

If you are passionate about IT support, have a customer-first mindset, and are eager to contribute to a dynamic team, we encourage you to apply by 2025/03/18.

Join us and be a part of a company that values innovation, customer service, and professional growth.

Apply here