Location: Somerset West, Western Cape, South Africa
Employment Type: Full-Time Internship
Salary: R5,000 – R7,000 per month
Application Deadline: Open until filled
About DSL Telecom
DSL Telecom is a leading Sales & Marketing company specializing in high-demand technology products, including Internet, Voice, and Cloud Services. We’re proud to be the largest Vox business partner in South Africa, the largest post-paid Telkom dealer in the country, and the first and largest Zoho partner in Sub-Saharan Africa. Our award-winning team thrives in dynamic, high-growth industries, creating limitless opportunities for career development and professional success.
The Opportunity
Are you passionate about technology and helping others? Do you thrive in fast-paced environments where problem-solving meets customer satisfaction? We’re seeking an enthusiastic Software Support Intern to join our team and gain invaluable hands-on experience in software customer support.
This internship is designed for individuals eager to develop their technical skills, learn from industry experts, and build a foundation for a successful career in technology support. You’ll work directly with clients using the Zoho Suite, providing essential support while developing your expertise in cloud-based software solutions.
What You’ll Do
As a Software Support Intern, you’ll be at the heart of our customer experience, ensuring our clients receive exceptional service and technical assistance. Your responsibilities will include:
- First-Level Customer Support: Serve as the primary point of contact for Zoho Suite users, addressing both technical issues and administrative inquiries with professionalism and efficiency.
- Multi-Channel Communication: Manage a high volume of support requests through various channels including phone calls, emails, and live chat, ensuring prompt and effective responses.
- Problem-Solving and Troubleshooting: Research, diagnose, and resolve customer queries by applying your technical knowledge and creative thinking to deliver practical solutions.
- Escalation Management: Identify complex issues requiring specialized attention and escalate them to senior support staff while maintaining clear documentation and communication throughout the resolution process.
- Customer Experience Enhancement: Proactively identify customer needs and provide tailored assistance that improves their overall experience with our software solutions.
What We’re Looking For
We’re seeking motivated individuals who are passionate about technology and customer service. The ideal candidate will possess:
- Currently studying towards or have completed a diploma or bachelor’s degree in Information Systems or a related field (preferred but not mandatory)
- Excellent English proficiency with outstanding written and verbal communication skills
- Strong multitasking abilities and effective time management skills
- Natural problem-solving aptitude and analytical thinking
- Self-motivated personality with initiative and drive
- Genuine enthusiasm for continuous learning and knowledge sharing
- Ability to work collaboratively within a team environment
What’s In It for You
This internship offers more than just work experience – it’s a launchpad for your career in technology:
- Hands-On Learning: Gain practical experience with industry-leading software platforms and technologies
- Expert Mentorship: Learn from experienced professionals who are invested in your growth and development
- Diverse Client Exposure: Work with a wide range of clients across different industries and sectors
- Career Development: Build valuable skills and professional connections within the technology sector
- Supportive Environment: Join a collaborative team that values innovation, hard work, and continuous improvement
Requirements
Location: You must be based in Somerset West or the surrounding area, as regular attendance at our Somerset West office is required. This position is only open to local candidates.
Schedule: Full-time, 8 hours per day, Monday to Friday
Ready to Start Your Journey?
If you’re ready to enhance your customer service abilities while building expertise in the software industry, we want to hear from you! Join a team that values collaboration, innovation, and dedication to excellence.
Apply today and take the first step toward an exciting career in technology support!
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