Join Our Dynamic IT Team and Make a Difference

The Financial Sector Conduct Authority (FSCA) is seeking a skilled and customer-focused Desktop Support Engineer to serve as the vital first point of contact for our IT services. This is an excellent opportunity for a dedicated IT professional to contribute to a leading regulatory organization while developing their technical expertise in a supportive environment.

About the Role

Reporting directly to the Infrastructure Manager, you will be the cornerstone of our ICT service desk function, providing essential technical support to business users across the organization. You’ll handle everything from initial service requests to complex troubleshooting, ensuring our stakeholders can perform their critical business functions without interruption.

Key Responsibilities

As our Desktop Support Engineer, you will:

• Manage the Service Desk: Operate as the single point of contact (SPOC) for all ICT services, handling calls through our ICT Call Centre system
• Incident Management: Log, categorize, prioritize, and route service tickets using our incident management platform, ensuring timely resolution and stakeholder updates
• Technical Problem-Solving: Identify, analyze, troubleshoot, and resolve computer issues that impact users’ ability to perform business functions
• System Configuration: Install, configure, and modify user settings on computers according to FSCA operating standards, including application client setup
• User Administration: Create new user and computer profiles while retiring obsolete accounts, maintaining system security and efficiency
• Equipment Management: Support and maintain audio-visual equipment in boardrooms and collaboration solutions, plus manage FSCA printer services
• Security Implementation: Install and configure endpoint protection and mail encryption solutions in accordance with FSCA policies
• Vendor Liaison: Work with external vendors to resolve incidents while adhering to governance frameworks
• Continuous Improvement: Research and implement service improvements to enhance support quality

What We’re Looking For

The ideal candidate will possess:

• Education: National Diploma in IT, Computer Systems, or equivalent qualification
• Certifications: A+ or N+ and ITIL Foundation certification
• Experience: Minimum 1-2 years in Desktop Support, Technical Support Engineer, or similar role
• Technical Skills: Hands-on experience with Windows, Linux, or Mac OS environments; knowledge of office automation products, computer peripherals, network security practices, and anti-virus programs
• Soft Skills: Excellent problem-solving abilities, multitasking capabilities, remote troubleshooting expertise, and a customer-oriented attitude

Why Choose FSCA?

At FSCA, we value diversity and are committed to increasing representation of marginalized groups in line with our Employment Equity Plan. We particularly encourage applications from persons with disabilities, as we believe diverse perspectives strengthen our organization.

You’ll join a collaborative team environment where your contributions matter, participate in meaningful team meetings and workshops, and have opportunities for professional growth within South Africa’s financial regulatory landscape.

Application Details

Closing Date: 03 October 2025

Please note that only shortlisted candidates will be contacted. FSCA reserves the right not to make an appointment if no suitable candidate is identified.

Ready to advance your IT career while contributing to South Africa’s financial sector regulation? Apply today and become part of our dedicated team committed to excellence in IT service delivery.

APPLY HERE