CSG is a global technology company that has spent over 40 years helping the world’s most recognisable brands deliver extraordinary customer experiences. Operating at the intersection of innovation and integrity, CSG empowers businesses to connect with, use, and pay for the services that matter most. Now, they are opening their doors to South Africa’s next generation of IT talent through their 2026 Graduate Programme.

If you hold a completed degree or diploma in Computer Science, Information Technology, or a related field, and you are ready to build a meaningful career in enterprise systems and IT service management, this opportunity is for you.

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About the Role

As a Systems Analyst Graduate, you will be embedded within CSG’s Systems Administration team, reporting to the Manager: Systems Administration. Over the course of a 12-month graduate programme, you will gain hands-on exposure to enterprise-level tools and platforms, developing practical skills that form the foundation of a high-impact IT career.

You will be based at CSG’s Centurion or Cape Town office, working in a hybrid environment.

What You Will Do

• Provide L1/L2 application and platform support across CSG’s Service Workflow Management (SWM) toolset, including BMC Helix, Azure DevOps, and Atlassian Confluence
• Support incident, change, and work order lifecycle activities — from validation and triage to basic configuration
• Perform routine system health checks, login and access validation, and patch and upgrade validation on Windows-based enterprise applications
• Follow structured troubleshooting approaches using logs, runbooks, and documentation to reproduce and resolve issues
• Assist with documentation, SOP updates, and knowledge article creation to improve team efficiency
• Support basic SQL validation, queries, and database checks
• Participate in Agile/Scrum ceremonies and contribute to ticket-driven work management

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What You Need

• South African citizenship
• A completed three-year degree or diploma in Computer Science, Information Technology, or a related discipline
• A foundational understanding of ITIL and IT service management concepts (incident, change, and work order lifecycles)
• A willingness to learn enterprise platforms including BMC Helix, Azure DevOps, and Atlassian Confluence
• Basic knowledge of SQL and relational database concepts
• Comfort working with Windows-based enterprise applications and monitoring tools
• Clear written and verbal communication skills

Advantageous:

• Exposure to scripting or automation tools (Python, PowerShell, Java, SQL)
• Familiarity with REST APIs, webhooks, or integration platforms such as Jitterbit
• Experience in Agile or Scrum environments
• Interest in AI and chatbot technologies

Why Join CSG?

CSG fosters a culture built on three core principles: Impact, Integrity, and Inspiration. CSGers are trusted to take ownership, think boldly, and grow without fear of failure. The company is described as easy to do business with and one of the best places to work — high on respect and low on ego.

This is more than a graduate programme. It is the beginning of a career with a company that sees you as more than your résumé.

Apply Now

South African graduates with a passion for IT systems, service management, and continuous learning are encouraged to apply.

Click here to apply for the Systems Analyst Graduate Programme at CSG