Philips is offering an excellent opportunity for graduates to launch a career in field service and technical support through its Field Service Graduate Intern (CG20) programme, based in Johannesburg. This role is ideal for a recent Electrical Engineering graduate looking to gain hands-on experience with a global health-technology leader.
About the Role
As a Field Service Graduate Intern, you will provide basic technical support, both onsite and remotely, and assist with troubleshooting Philips products. Working under supervision, you’ll help resolve technical issues in line with company guidelines and safety protocols, while building the foundational skills needed to grow into a senior field service role.
The internship is structured to give graduates broad exposure to installations, routine maintenance, and customer-facing service work, all while learning from experienced technicians and following established standard operating procedures.
Key Responsibilities
- Perform basic and routine technical support and troubleshooting for customers under supervision
- Follow detailed instructions and safety protocols to ensure proper product functioning
- Execute varied assignments using pre-defined standard operating procedures (SOPs)
- Work under supervision, following clear instructions and escalating deviations appropriately
- Accurately document service records, diagnostics, parts used, and customer interactions via the Service Management System
- Respond professionally to customer inquiries and complaints, escalating complex issues to senior technicians or team leads
- Support senior technicians during installations and repairs by providing tools and following their guidance
- Participate actively in training sessions to build technical skills and stay current on products and procedures
Minimum Requirements
- National Diploma in Electrical Engineering or equivalent
- No prior experience required
Preferred Skills
- Technical support and troubleshooting
- Documentation and reporting
- Product repair, maintenance, and installation
- Engineering fundamentals
- Regulatory requirements knowledge
About Philips
Philips is a global health-technology leader with more than 130 years of history developing innovations that improve people’s health and wellbeing. Headquartered in the Netherlands and operating in over 100 countries, the company focuses on precision diagnosis, image-guided therapy, enterprise informatics, monitoring and connected care, sleep and respiratory care, and personal health.
Philips is committed to fostering an inclusive workplace where differences are valued and everyone is treated with respect and professionalism. The company is an equal opportunity employer and maintains a drug-free workplace.
Why This Opportunity Matters
For graduates entering the field service space, this internship offers structured mentorship, real-world troubleshooting experience, and a pathway into a respected global organisation. It’s a strong entry point for candidates who want practical, technical, customer-facing experience alongside senior professionals in the field.
How to Apply
Interested candidates can apply directly through the link below:
Leave a Reply