Philips, one of the world’s leading health-technology companies, is offering an exciting opportunity for a driven and technically minded graduate to join their Field Service team in Cape Town. If you hold a National Diploma in Electrical Engineering and are eager to launch your career in a global organisation that is shaping the future of healthcare, this internship is your gateway.
About Philips
For more than 130 years, Philips has been developing technologies and innovations that improve people’s lives and support healthcare practitioners across the globe. Headquartered in the Netherlands and operating in more than 100 countries, Philips focuses on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring and Connected Care, Sleep and Respiratory Care, and Personal Health. At Philips, every human matters — and that belief extends to the people who work there.
Role Overview
As a Field Service Graduate Intern (CG20), you will be introduced to the world of technical field service, supporting customers with both onsite and remote assistance under the guidance of experienced senior technicians. This is a structured, supervised role designed to build your technical foundation while exposing you to real-world engineering environments and customer-facing responsibilities.
Key Responsibilities
In this role, you will perform basic and routine technical support and troubleshooting for customers, ensuring timely resolution of technical issues in line with company guidelines and safety protocols. You will follow detailed instructions and adhere to established safety standards to ensure proper product functioning and compliance with regulatory requirements.
You will develop familiarity with a variety of tasks and procedures, executing assignments using standard operating procedures (SOPs) and seeking solutions within defined frameworks when deviations arise. Accurate documentation of all service activities — including diagnostics, parts used, and customer interactions — will be captured using the Service Management System to maintain a comprehensive service history.
You will support senior technicians during installations and repairs, providing the necessary tools and learning directly from their expertise. Responding to customer inquiries and complaints professionally, and escalating complex issues to senior staff where necessary, will also form part of your day-to-day responsibilities. Active participation in ongoing training sessions will ensure you stay current with the latest products and service procedures.
Minimum Requirements
- National Diploma in Electrical Engineering or equivalent qualification
- No prior work experience required — recent graduates are encouraged to apply
Preferred Skills
- Technical Support and Troubleshooting
- Documentation and Reporting
- Product Repair and Maintenance
- Product Installation
- Engineering Fundamentals
- Understanding of Regulatory Requirements
Why Join Philips?
Philips offers a culture of respect, inclusion, and continuous learning. As an equal opportunity employer, they are committed to fostering an environment where differences are embraced and every individual is valued. Joining Philips as a Graduate Intern means stepping into a global network with real career development potential.
This opportunity is also available in Johannesburg — check the careers portal for details.
Don’t miss your chance to build your engineering career with a world-class health-tech leader.
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